Rave Reviews

See what other local pet parents have to say about their Cloud 9 experience!

[Clients previously boarded their dog but tried a Pet Sitting – Standard Package for a last minute weekend trip up north.]
Thank you SO much for the wonderful care you provided Wally over the weekend. It was clear he was well exercised as well as entertained. Your detailed reports helped alleviate any nerves we had about being away. Thank you so much! 

– Adam & Bailey W. 08/22/2023

Your work with Teddy is helping so much! Today I took Teddy for a long walk. I was nervous about seeing other dogs since it was a nice day. We didn’t really run into any until we were on our way back. We had to pass the other dog who was on the other side of the street – there weren’t any good side streets to sneak into. I talked to Teddy the whole time and he just kept walking. He didn’t bark once! He didn’t lunge at the dog or go nuts. It was awesome. Just wanted to say thanks and to say we appreciate your help with him.

– Laurel O. 06/29/2023

Dear C9C Team, 
Thank you all so much for taking such great care of Sumo. He looked so happy during the visits. Sumo was ecstatic to see us and wouldn’t leave our sides all night! He’s very clingy today as well! Anyway…just wanted to say thank you, again, for the personalized care and attention given to our precious boy! We’ll be in touch again soon! 😊

– Nancy & Bill K. 05/01/2023

Thank you so much to everyone who helped with our pets this week!!! I remember a time when I would have never imagined having anyone besides myself walk Java due to how often his reactions were happening (besides someone doing a quick let out). I am extremely grateful knowing he was in the BEST hands this week. Cloud 9 has such an incredible team of talented people who know exactly how to respond to our sensitive dog and act if he does react and of course are great with our special kitties too. It felt so amazing to not worry one bit, although we certainly missed them! I was EXTREMELY hesitant about leaving Java at home for a week, but was quickly shown that he was even less anxious in our home and not having someone in his space 24/7. He literally napped the entire time someone wasn’t there & didn’t even move. I am a firm believer in this way of pet care! Thank you so much again for all you do! We can tell our pets were were extremely loved.

– Madelyn B. 04/01/2023

Thank you so much for all that you do! We could not be more happy with the care that you guys provide. It was so great to see the babies get more and more comfortable as the days went on…And we want to say again how grateful we are for everyone’s hard work and commitment to the animals. You guys all went above and beyond and we appreciate it. 

– Liz G. & Jessi B. 03/31/2023

It’s comforting to know that everyone visiting my pets has access to a ton of great resources (people included as resources) and that I feel confident that if anything is needed/a question is had that someone will contact me about it (which has happened!!). It’s very nice to know that the training new hires receive is fairly extensive and that there’s a lead coming over (or someone experienced) to train the new hires. That really settles my nerves because I know that my dog is not the easiest dog sometimes with his anxious tendencies around new people. I literally will not have anyone else in our home to care for them when we are away because I know the training process, policies, and have the trust with C9C! ❤️ It honestly makes me want to cry just thinking about it. I’m definitely not someone who feels comfortable with just anybody coming into my house to care for my pets when I’m away and feels SO good to know there’s such a great team here!

– Nicole Z. 02/20/2023

I’ve used cloud 9 canine for pet sitting for several trips now. By far the best sitting service in the area. Every team member has been excellent, professional and followed our instructions to a tee. Even our most shy pet warmed up to them. Highly recommend.

– Jordan Y. 03/12/2022

“Cloud 9 Canine has been my best find of 2021! From the first sitter we had, Michael, we have felt so safe leaving our fur babies in cloud 9’s care. We have done two different weeks of dog sitting – both were amazing. The dogs were happy and well cared for, the house was in better shape than when we left and they even washed the sheets and made the bed so we came home to fresh linens, a clean house and tired dogs! Recently we have been working with Stephanie to train our 1 year old pup and she has been fantastic – Finn has been very responsive to her and she gives us homework that has been working. We deem him progress every week!

Cloud 9 has solved all of our pet sitting and training needs!!”

– Hilary W. 11/18/2021

“I am always SO pleased with the care my cats receive from the Cloud 9 Canine team!!!!! Thank you for being so wonderful, you are truly appreciated!!!”

– Amanda E. 10/06/2021

“We have been using Cloud 9 Canine for over a year now and have been so pleased! We were nervous about finding a sitter for our anxious rescue pups but they loved Nicole from the day they met her! She is very professional, reliable and goes above and beyond to make sure our fur babies are cared for as if they were her own. Highly recommend!”

– Kate V. 09/07/2021

“If you are looking for a pet-sitter or considering having your pets taken care of at home, instead of boarded – you MUST check out Cloud 9 Canine Pet Sitters. We’ve always boarded our dogs but they are getting old and too frail for boarding so we had to find another solution. I couldn’t be more happy with their service & attention to detail. There’s an app that notifies you when they arrive and they send lots of pictures and detailed updates. Our sitter came a couple times a day and checked our mail, brought in packages, watered our flowers and took our trash out on top of feeding, petting, walking & giving meds to our dogs. We came home to find a bouquet of flowers to welcome us home. Our sitter clearly had a love for dogs and I felt so much better about their care while we were away annnndd it cost the same as a week of boarding for our two dogs!

Ok, my commercial is over but seriously- they were wonderful! Check them out and share with anyone that might be interested. They’re a new small business and I want them to stick around. ❤️”

– Brook K. 08/10/2021

Nicole and her team at Cloud 9 are absolutely amazing! We were recommended to them from some friends and family and it was the best decision we made! They follow every little detail you leave for them when it comes to your home and your pups. They also send TONS of pictures of your fur-babies to show you all the fun that’s happening! They are also incredible with our puppy! I Highly recommend Cloud 9 for all your doggie needs from walking to little visits to overnight stays! Here is 1 of the many pictures we get daily to see our pup enjoying his walk!

– Chelsea H. 08/02/2021

“I could not speak higher of Cloud 9 Canine – they’re AWESOME! All of their staff are super sweet, responsive, and take lots of great pics. It’s relieving to know that I have a great company to rely on when I need dog care, I’d recommend to anyone looking for great pet care 🙂

– Lauren B. 07/25/2021

“Thank you so much for taking care of Meelo this weekend! He was happy and comfortable when we got home earlier and I can tell he was glad to have been able to stay home and have visitors to play with. You guys are the best!”

– Megan B. 07/18/2021

My husband and I LOVE Cloud 9 and all of their pet sitters!! I’m so glad we found Nicole (originally through Care.com) to take care of our 3 reptiles and 3 cats. Her team is absolutely incredible and I love getting updates every time they visit our pets (especially all the photos they send). It’s always hard leaving our pets behind, but we were gone for about three weeks for our wedding and honeymoon and were so happy with their care. They literally go above and beyond with how kind and thoughtful they are. For example, our youngest cat broke a glass container and a home decor piece and they cleaned up the glass for us and kept us updated the whole time. I would recommend them to EVERYONE!!

– Melissa M. 06/30/2021

We had never used a pet sitting service before but had the best experience with our sitter. He was informative and took amazing care of our animals. The updates were very informative and our pets were well cared for. The house was super clean upon our return and the animals were relaxed and content from being able to stay in their home while we were out of town. We would definitely use this service again and request our pet sitter again. Also, this was very affordable as well.

– Stacy B. 05/14/2021

“I had a great experience. Tegan took wonderful care of my dog and 3 kitties. She sent me photos and updates twice a day and they all looked so happy and comfortable. When I got home they all acted as if I never left. I will definitely use this service again, what a relief to be able to travel and know your babies are being cared for and snuggled. Thank you so much!

– Heather W. 04/09/2021

“I recently moved to Kalamazoo and needed help taking care of my two dogs when I was at work. I have used other pet siting services in the past and they have been ok. But Cloud 9 is by far the best I’ve worked with. They are professional, responsive and caring. I really like the technology they use that gives you updates on each other their visits including a great check list of everything done, walking, feeding, treats given, etc and even the doors being locked on their way out. For any dog owners that know about having dog guilt when they have to leave them alone I highly recommend Cloud 9 to fill in for you when you are away.

– Brian S. 03/20/2021

“Nicole with Cloud 9 was incredible. When my dog was having anxiety issues she came last minute to meet her and was willing to stay with her all week. She was flexible, caring, communicative, and seemed to genuinely enjoy hanging with my fur babies. I felt so at ease knowing she was with my cat and pup and look forward to having her back. Not to mention my dog clearly loved her!”

– Brianna J. 02/07/2021

Cloud 9 is the absolute best. I have hired them for cat sitting several times and they are always so thoughtful and professional. They provide photos and an update every time they visit my cat. Prices are very affordable and they offer a wide range of services. They even water my indoor plants! I highly recommend this business to anyone who needs to travel and has to leave their pet behind.

– Kenia T-O. 01/16/2021

“I started using Nicole’s drop in service a little over a year ago for my then 9 week old puppy. As a first time single dog mom, (🤣) I was really scared to leave her while I had to work. Nicole eased all of my worries immediately by sending several professional grade photos of Poppy each visit, letting me know whether she peed or pooped, and a long description of their time together helped me feel in the loop while I was gone and continues to do that with my now big 1 year old. Nicole and her team are professionals whose love of our animals shows with how they operate their business. I could not recommend them more!”

– Allison K. 11/20/2020

With 4 senior cats, multiple special feeding instructions, plus medication and personality conflicts, I was anxious about hiring a pet sitting service.

My anxiety grew as our meet and greet stretched beyond 20 minutes. And then 30 minutes. Did we get to 40 minutes? Maybe. Were they patient and attentive throughout the visit? Absolutely! It was a lot to take in as each cat’s care is just a little bit different, but they asked questions and didn’t seem daunted by all the information we were dumping on them.

I really appreciated the visit reports and photos while we were gone. One of our cats is very nervous/skittish around strangers, and hid while they were here for the meet and greet. I worried he would hide the whole time we were gone. The sitter must enjoy a challenge, because by the third day, she sent a picture of him not in hiding, and one of him letting her pet him!

When I started looking for a pet sitter, I was most concerned about finding someone who would genuinely care ABOUT our cats, not just someone to come in and complete tasks. I feel I have definitely found this with Cloud 9, and I look forward to hiring them again in the future!”

– Melanie & Robert H. 10/05/2020

“Nicole is awesome, she goes above and beyond and has been a huge help with our new puppy! Without a doubt we will be continuing to book walks/playtime with her!”

– Andrew H. 09/12/2020

“Nicole was amazing! She came to our home before we left to get a layout of the house, get in-person instructions and meet our pup. He loved Nicole right away. Nicole wore a mask and stayed distant from me when we met, and I appreciated her mindfulness on that. She was so quick to communicate, sent detailed reports, and got some great pictures of our sweet boy too. It was wonderful to get out of town and know our 4-legged baby would be taken care of. I highly recommend Nicole! We will book her any time we need a sitter for our baby boy.

– Kasey K. 09/08/2020

“Nicole was amazing! She took great care of my kitties and was willing to do any extra little tasks I asked of her. She really went above and beyond. Thanks!!”

– Marisa W. 08/28/2020

“Nicole did an amazing job taking care of our dogs Rocco and Maxwell she sent us pictures of the dogs every day. I would recommend Nicole to dog sit. Very reliable.”

– Kathy C. 07/28/2020

“Nicole was amazing! She communicated very well, letting me know about my pups heavier, meals including treats and bathroom breaks. She was respectful of my pup’s need for space as a result he looked so happy to have her over! She was also very flexible and attentive to our needs.”

– Meloney B. 06/03/2020

“Nicole is great! We had a last minute family emergency come up and Nicole was able to take care of our boys for us at the last minute. She did a wonderful job, sent us updates and pictures and even a puppy report card. Her help was very much appreciated and we will definitely be using her services again. 🙂 Highly recommend her I knew my pups were in good hands. Thanks again!!!”

– Jenna B. 05/01/2020

“Nicole has been really great with my pup. Giving him lots of attention and love. She’s been taking the best pics for his card. I love getting the updates after she’s been there. Highly recommend!”

– Andria R. 01/13/2020

“Nicole and her sister are incredibly professional and responsible! They are amazing communicators and always take great care of my girls. I am able to be at work and not worry about them at all!”

– Elizabeth B. 01/07/2020

“Nicole is very dependable and reliable. We went on an out of state trip and didn’t have to worry one bit. We would highly recommend her!”

– Molly S. 12/31/2019

“We’ve had [Nicole] take care of the pups twice now and she’s the best! Couldn’t recommend her more.”

– Kati J. 12/22/2019

“Nicole was simply fantastic! We needed her at short notice and she was incredibly accommodating to our needs for our little furry princess, Izzie! She is extremely responsible and communicative. I felt very comforted and less stressed knowing Nicole was checking in on Izzie several times in one day (Izzie has kidney disease). I highly recommend Nicole to look after your pets as you will have the peace of the mind that they will be well taken of care under her watch.”

– Carolyn P. 12/03/2019

“Nicole was absolutely amazing! I had to book a sitter last-minute for a half-day period when I would be out of town for a show, and she filled in without any trouble. She was incredibly attentive to Kojak, and her reports were so thorough; she made sure to let me know everything that happened during each visit. As a worried dog mom leaving her pup alone in a new apartment for the first time, I also appreciated the pictures Nicole sent more than anything, just to see that my boy was having a good time with his new friend. 11/10, highly recommend!”

– Nina L. 11/14/2019

“Nicole is great! My pup loves her and she likes to play with him. She leaves detailed notes and lots of photos.”

– Cindy Z. 11/03/2019

“Nicole does a great job with Maddie. She is both reliable and accommodating. It’s invaluable to have someone you can trust to take care of your fur baby!”

– Leona Z. 11/03/2019

“Nicole is conscientious and kind and thorough! She genuinely cares for animals and I trust her in my home and with my precious little dog! I highly recommend her!”

– Heidi R. 10/27/2019

“Nicole was recommended to me by my sister Luci, and I am so glad she did. I liked her as soon as I met her prior to my trip, and she was super helpful in getting my booking done right, as I didn’t know how to schedule properly. :)) She looked in on my two cats every other day and sent me videos of her interactions. One of my cats is pretty shy, but she sent a video of her on the floor playing with both of them using the laser pointer. I’ll definitely book again with her. I felt that Cheezit & Quill were in great hands!”

– Amy C. 10/24/2019

“Nicole is absolutely wonderful! She took care of our three cats while we were up north. She sent daily updates (as requested) with pictures and videos. Nicole is amazing and we look forward to having her to watch all of the fur babies soon.”

– Michele M. 10/21/2019

“Was able to book with her at very short notice. Was very prompt and exactly on time for when she said she was stopping in. Sent great updates and pictures that made me at ease about leaving our pup at home. Will definitely book with her again!”

– Jessica Z. 09/30/2019

“Nicole, you are the best—you care for my dog as if she were your own. Thank you. ”

– Pam S. 09/25/2019

“Nicole is amazing! She was kind and sweet to our kitty, and took excellent care of her for the time we were gone. The daily updates, photos and even videos helped us feel our kitty was in such good hands. We were both so happy with her and would absolutely recommend her.”

– Luci F. 09/24/2019

“My dog loves Nicole, and her drop in visits have helped me so much! I highly recommend her.”

– Gwen T. 09/23/2019

“Nicole came over to spend time with my dog and two cats this week, and everything went really well! My dog has bilateral knee injuries and can’t be taken on regular walks anymore, and Nicole was more than happy to accommodate our needs. She sent me updates with pictures and videos during her visit, which is a huge plus. I definitely plan on using her services in the future.”

– Victoria F. 09/19/2019

“Nicole was absolutely great taking care of my babies while I was on a week long vacation. She provided great updates, pictures and videos and followed all of the directions to a T. I recommend her to anyone in the Portage area and look forward to having her take care of my girls again.”

– Russ W. 09/05/2019

“Nicole was so great and sent me so many cute pictures and videos so I knew my pupper was well taken care of! So thankful to know she was in good hands!”

– Kelly S. 09/05/2019

“Nicole did a great job. When we arrived home I’m pretty sure our dog was disappointed to see it was us and not her visiting again.”

– Erika K. 09/02/2019

“Nicole is fantastic! She is a great communicator and does a great job with my dog Cooper. I feel so grateful to have her helping with my fur baby!”

– Chelsey J. 09/02/2019

“Nicole is an amazing person and the best sitter. She is very kind, honest, and caring. My cats absolutely loved her and i felt like i got the best service possible.”

– Abdul D. 08/22/2019

“Nicole took excellent care of my cat while away. She really has a caring nature! Would gladly have her watch my cat again.”

– Paul B. 08/22/2019

“Nicole has been super great for my pups! I can tell they like their walks with her from the pictures she sends!”

– Michael N. 07/14/2019

“Nicole is an absolutely wonderful pet sitter. She took such great care of our dog while we were away and kept us up to date on his daily activities. She also sent lots of pictures. We will definitely be using her again, she did a great job with our energetic boy!”

– Nina L. 07/14/2019

“Outstanding in every way! On time, texted picture updates, and our dogs love her! Will definitely use again.”

– Tim H. 07/14/2019

“Nicole was wonderful with our new puppy! She gives great reports and is a talented photographer. We will definitely be hiring Nicole again!”

– Laura P. 07/12/2019

“Nicole has been so great with my pup! I love getting reports back from her about what kinds of things they do during their walks. She captures his personality so well! Midday walks are a lifesaver for me when I’m at work and I know my little guy agrees.”

– Erika C. 07/03/2019

“Did a fantastic job providing updates and photos. I felt like she really cares about my doggie and even left a little gift for her. I will definitely be booking again!!!”

– Jamie C. 07/01/2019

“Nicole is great with our dog. She listens to what our needs are for him. From the meet and greet we knew she would be a good fit. She’s knowledgeable about animals and is very friendly and our dog took to her right away. We would recommend Nicole for your pets care.”

– Cheryl B. 06/19/2019

“Nicole is great with my pets. She really goes out of her way to make sure they’re comfortable and attends to their individual needs well. She understands every pet has different characteristics and works wonderfully with my fur babies. I’d recommend her to anybody.”

– Kady M. 06/12/2019

“Nicole has dropped in on our pup three times now & she is the absolute best! We really don’t think we could have anyone else – she is really trustworthy & honestly takes THE best photos of our animals. Plus, she has continued to go above & beyond.”

– Heaven D. 06/07/2019

“Nicole was great! Responsible, great at communicating! Went above and beyond and not only checked in on our dog, but also our cats!”

– Lauren B. 05/31/2019

“Great communicator, compassionate and caring towards our puppy. Goes above and beyond to make sure our puppies needs are met. Energetic and fun. Perfect match for our needs.”

– Renelle H. 05/24/2019

“Nicole was able to step in very last minute for us this week and did amazing! We met the night before and went over all the details. She was incredibly sweet and great with our dog, Meiko. She sent a report card and adorable pictures. I definitely trust and will request her again! Thanks Nicole!”

– Kellie B. 05/16/2019

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